by Namrata Merchant, YME
Yokogawa Middle East launched its new “Response Center Midlle East (RCME)” at its regional headquarters in Bahrain in the first half of 2009.
The RCME will enhance the level of service to Yokogawa's valued customers by providing a quick and effective response -- helping reduce the impact and cost of downtime. Downtime translates into lost efficiency and revenue that could be minimized or even eliminated by resolving technical issues as quickly as possible.
The Response Centre will have the advantage of offering a single point of contact where all calls and requests will be received by one centralized point, acknowledged, ticketed, and assigned to the appropriate expert for swift resolution. Also, customers will now be able to call the Response Center via convenient contact methods such as the phone, email or an on-line self-service option (phase #2), depending on the priority.
The new Response Centre also offers our valued clients more flexible need-based support programs. It will enable it to incorporate different levels of support into the annual maintenance contract facilitating a customized solution depending on the size and complexity of your requirements. Our ever-Vigilant product specialists dedicated to the Response Center will be available to handle situations in order of priority to provide instantaneous expert attention.
Being part of an integral part of the Global Response Centre Network, the YME RCME can now help our treasured customers to reap the advantages from the global knowledge-base as well as the expertise available in all the Response Centers in Yokogawa Regional Offices and Headquarters.
In fact, the new Yokogawa Response Center provides much more than software or hardware support- it offers an end-to-end protection for all aspects of your assets in Yokogawa.
A formal announcement was provided to all customers. All Yokogawa employees may contact your local Yokogawa service representative for more details.
Yokogawa Middle East launched its new “Response Center Midlle East (RCME)” at its regional headquarters in Bahrain in the first half of 2009.
The RCME will enhance the level of service to Yokogawa's valued customers by providing a quick and effective response -- helping reduce the impact and cost of downtime. Downtime translates into lost efficiency and revenue that could be minimized or even eliminated by resolving technical issues as quickly as possible.
The Response Centre will have the advantage of offering a single point of contact where all calls and requests will be received by one centralized point, acknowledged, ticketed, and assigned to the appropriate expert for swift resolution. Also, customers will now be able to call the Response Center via convenient contact methods such as the phone, email or an on-line self-service option (phase #2), depending on the priority.
The new Response Centre also offers our valued clients more flexible need-based support programs. It will enable it to incorporate different levels of support into the annual maintenance contract facilitating a customized solution depending on the size and complexity of your requirements. Our ever-Vigilant product specialists dedicated to the Response Center will be available to handle situations in order of priority to provide instantaneous expert attention.
Being part of an integral part of the Global Response Centre Network, the YME RCME can now help our treasured customers to reap the advantages from the global knowledge-base as well as the expertise available in all the Response Centers in Yokogawa Regional Offices and Headquarters.
In fact, the new Yokogawa Response Center provides much more than software or hardware support- it offers an end-to-end protection for all aspects of your assets in Yokogawa.
A formal announcement was provided to all customers. All Yokogawa employees may contact your local Yokogawa service representative for more details.
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